<p>If you have received your phone bill and the charge is the full international rate instead of the Call Cheap From UK discounted rate, then unfortunately you have not dialed the access number before your call. If you dial our access numbers, normally they will be listed on your landline provider&rsquo;s bill.</p>
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<p>When you make an international call using our access numbers, your landline provider will not know the international number you are calling through the service so they can only show our access numbers on your bill. If your international number appears on your bill then unfortunately you have not dialed the access number first.</p>
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<p>Please remember to use the correct instructions. First, dial the access number for the country you want to call. Then, when prompted dial the full international telephone number.</p>